By Steve Nikols, CEO, Pay plus HR   The importance of building close relationships with clients shouldn’t be overlooked. With that relationship, you’re creating trust in your service, your advice, and yourself. At Pay plus HR, it’s about providing the tools clients need, the processes we map out for them, timely responses, and accurate service. […]

By Steve Nikols, MD, Pay plus HR   My first foray into customer service was in hospitality, and there’s no better training ground. It’s where I learned the importance of quality service, effective people management, and empathy. My first job after studying accounting was at the Hotel Como, which was new at the time (an

By Steve Nikols, CEO, Pay plus HR Anyone can do data entry. Some of our payroll industry competitors have offshored their services to various areas, particularly in Asia, where the number-punchers don’t have specific knowledge of the needs of Australian businesses. Those offshore number-punchers will only complete a process or function that they’ve been shown